Customer Privacy Policy

DriveX JO is committed to protecting your privacy. This Privacy Policy explains what personal data we collect from you when you use our Customer Mobile Application, how we use it, whom we share it with, and your rights regarding your information.

Important: By using the DriveX JO Customer App, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect personal and usage information to deliver a safe and reliable ride experience. Below is a full list of data types we collect and access:

Personal Information

Full Name
Email Address
Phone Number
Profile Photo (optional)

Location Data

Real-time GPS Location (when app is in use): Used to match you with nearby drivers, calculate routes, and provide navigation.
Pickup and Drop-off Addresses
Ride Route History

Important: Location permission is required only in the foreground (while using the app) to function properly.

Device Information

Device model and operating system version
Unique device identifiers (e.g., Android ID)
App crash logs and performance diagnostics

Usage Data

Ride request history
App interaction logs (e.g., screen views, feature usage)
Ratings, reviews, and feedback submitted within the app

Transaction Data

Ride payments and transaction history
In-app wallet activity (if applicable)

2. How We Use Your Information

Your information is used to:

Allow you to book rides.
Match you with the nearest available drivers
Communicate with you about bookings, support, and service updates
Improve the app experience and fix bugs through analytics and diagnostics
Ensure safety by verifying identities and monitoring activity
Comply with legal, tax, and regulatory requirements

3. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it under the following conditions:

With Drivers

Your name, pickup location, destination, and contact number are shared only with the driver assigned to your ride.

With Third-Party Service Providers

Vendors that help us with hosting, customer service, and communications may access data only to provide those services on our behalf.

For Legal Reasons

If required by law or a court order, we may disclose your information to government authorities or law enforcement.

Business Transfers

If DriveX JO is involved in a merger, acquisition, or sale of company assets, your data may be transferred as part of that process.

4. Data Retention

We keep your personal data only as long as needed to:

Provide our services
Comply with legal and tax obligations
Resolve disputes and enforce our agreements

You can request deletion of your data at any time, except where laws require us to retain specific information (e.g., for fraud prevention or tax reporting).

5. Your Privacy Rights

Depending on your country or region, you may have rights including:

Accessing the personal data we hold about you
Requesting corrections to inaccurate data
Requesting deletion of your account and data
Objecting to or limiting certain types of data processing
Withdrawing consent, where applicable

6. Data Security

We implement strict technical and organizational measures to protect your data, including:

Data encryption in transit and at rest
Secure network communications (HTTPS)
Role-based access controls within our systems

While we strive to protect your information, no system is 100% secure, and we cannot guarantee complete protection against data breaches.

7. Third-Party Services

The app may link to third-party websites or services (e.g., payment gateways). Their privacy practices are separate from ours, and we recommend reviewing their policies directly.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If we make significant changes, you will be notified via the app or by email.

Continued use of the app after updates means you accept the revised policy.