Driver Privacy Policy

At DriveX JO, we respect and protect the privacy of our driver-partners. This Privacy Policy explains what information we collect from you when you use the DriveX JO Driver App, how we use it, how we share it, and your rights over your data.

Important: By using the DriveX JO Driver App, you agree to this Privacy Policy. If you do not agree, please do not use the app.

1. Information We Collect

To provide safe, reliable, and efficient ride services, we collect and access the following types of data:

Personal Information

Full Name
Email Address
Phone Number
Profile Photo
Vehicle Information (make, model, license plate, etc.)

Location Data

Real-time GPS Location (foreground usage only): Needed to receive ride requests, navigate routes, and track trip activity.
Pickup and drop-off points
Trip route history

Note: The app requires location permission while in use for core ride functions such as matching and navigation.

Device Information

Device model and operating system
Unique device identifiers (e.g., Android ID)
App crash logs and technical diagnostics

Usage & Activity Data

Ride acceptance and completion history
Ratings and feedback from passengers
In-app activity and navigation
Earnings and payment history

2. How We Use Your Information

Your data is used to:

Allow you to receive and complete ride requests
Track trip routes and calculate fares
Enable navigation and pickup accuracy
Communicate with you (support, notifications, updates)
Monitor safety and prevent fraudulent activity
Comply with tax, labor, and legal obligations
Improve app features through analytics

3. Data Sharing and Disclosure

We do not sell your personal data. However, we may share information as outlined below:

With Riders

During active rides, your name, vehicle info, profile photo, and contact number are shared with passengers for communication and identification.

With Service Providers

Third-party vendors may access limited data to help us with hosting and customer support.

Legal Compliance

We may disclose your information if required by law, court order, or valid legal process.

Business Transfers

In the case of a merger, acquisition, or sale, your data may be transferred as part of the business assets.

4. Data Retention

We retain your data only as long as needed to:

Provide our services and fulfill contractual obligations
Comply with tax, legal, and regulatory requirements
Resolve disputes and enforce agreements

You may request deletion of your account and data. However, some information may be retained as required by law (e.g., transaction records, tax data).

5. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal exceptions)
Object to or restrict how your data is processed
Withdraw consent (where applicable)

6. Data Security

We apply strong technical and organizational measures to safeguard your personal data:

Encryption of data in transit and at rest
Secure authentication and role-based access controls
Regular monitoring for vulnerabilities

While we do our best to protect your data, no system is completely secure. Please use strong passwords and keep your device secure.

7. Third-Party Services

The app may use or link to third-party services (e.g., navigation tools, payment providers). Their use of your data is governed by their own privacy policies.

8. Changes to This Privacy Policy

We may update this policy as needed. Material changes will be communicated via the app or email.

Your continued use of the app after updates means you accept the revised terms.